Terms and Conditions

1. Coaching Agreement

Coaching is a collaborative process designed to support personal and professional development. The coach provides guidance, reflection and tools to help clients explore their goals and develop their own insights and actions.

Coaching is not counselling, psychotherapy, or medical advice, and should not be used as a substitute for professional mental health or medical support.

2. Confidentiality

All coaching conversations are treated as confidential.

Information shared during coaching sessions will not be disclosed to third parties without the client’s consent, except where required by law or where there is a risk of harm to the client or others.

In the case of organisational coaching, a broad outline of themes may be shared with the commissioning organisation, but the content of individual conversations remains confidential.

3. Client Responsibility

The client is responsible for their own decisions, actions and results arising from coaching.

Coaching supports reflection and exploration, but the client remains responsible for how they apply insights or suggestions in their personal or professional life.

4. Sessions

Sessions are normally held online or in person and last for the agreed duration.

Clients are responsible for attending sessions on time. If a client arrives late, the session will still finish at the agreed time.

5. Booking and Payment

Sessions must be booked in advance.

Payment is required prior to the session unless otherwise agreed.

Package bookings or organisational contracts may have separate payment terms as agreed in writing.

6. Cancellation Policy

Clients may reschedule or cancel a session with at least 24–48 hours’ notice.

Sessions cancelled with less notice may be charged in full.

If the coach needs to cancel or reschedule, reasonable notice will be given and an alternative time offered.

7. Coaching Packages

If coaching sessions are purchased as part of a package, they should normally be used within the agreed timeframe.

Unused sessions after this period may be forfeited unless otherwise agreed.

8. Online Sessions

For online sessions, the client is responsible for ensuring they have a suitable internet connection and a private environment.

The coach cannot be responsible for interruptions caused by technical difficulties outside their control.

9. Voice and Vocal Training

Where coaching includes voice work, vocal practice or singing, sessions may involve physical exercises relating to breathing, posture and vocal use.

Clients are responsible for taking part in these exercises in a way that feels safe and appropriate for them. If a client has any existing medical conditions affecting the voice, breathing or physical movement, they should inform the coach in advance.

Voice work is intended to support vocal awareness, confidence and healthy voice use. It is not a substitute for medical advice, speech therapy or clinical voice treatment.

If a client experiences discomfort or strain during vocal exercises, they should stop the activity and inform the coach immediately.

10. Group Singing and Choir Participation

For group singing sessions, choirs, or participatory vocal projects, participants are responsible for taking part in a way that feels comfortable and appropriate for them.

Singing activities may include breathing, vocal warm-ups, physical movement and group exercises designed to support vocal health, confidence and musical participation. Participants are encouraged to work within their own vocal range and physical limits.

If a participant has any medical conditions affecting their voice, breathing, hearing or physical movement, they should inform the facilitator before taking part.

Participation is voluntary, and individuals may choose to step out of any activity if needed.

11. Workshops, Events and Performance Projects

Some workshops or projects may involve rehearsal processes, group performances or public sharing of creative work.

Participants understand that creative processes may involve experimentation, collaboration and feedback in a supportive environment. The facilitator will aim to provide a respectful and inclusive space for all participants.

Where projects include rehearsals or performances, participants agree to attend sessions as consistently as possible and to contribute to the collective process with respect for others in the group.

Photography, audio or video recording may occasionally take place for documentation or promotional purposes. Participants will be informed in advance and may request not to appear in such materials.

12. Safeguarding

The wellbeing and safety of all participants is a priority. Sessions and workshops are delivered in a respectful, inclusive and supportive environment.

The practitioner is committed to maintaining appropriate professional boundaries and creating a space where individuals feel safe to participate, express themselves and develop their voice and confidence.

Where work involves children, young people or vulnerable adults, appropriate safeguarding procedures will be followed. Any safeguarding concerns will be handled in line with relevant safeguarding guidance and, where necessary, shared with appropriate authorities.

13. DBS Check

The practitioner holds a current Disclosure and Barring Service (DBS) check and is committed to maintaining safe and responsible practice when working with children, young people and vulnerable adults.

Where required by organisations or venues, confirmation of DBS status can be provided.

Parents, guardians or commissioning organisations remain responsible for the supervision and welfare of children or young people outside the agreed session times.

14. Intellectual Property

Any materials, exercises or resources shared during coaching sessions, workshops or projects remain the intellectual property of the practitioner unless otherwise agreed and may not be reproduced or distributed without permission.

15. Liability

The practitioner will provide services with care and professionalism; however, no specific outcomes can be guaranteed.

Clients and participants remain responsible for their own decisions, actions and participation in sessions or activities.

16. Changes to Terms

These terms and conditions may be updated from time to time. The most current version will be always be available on this website.